Refund Policy
Last updated: 8/12/2026
30-day money-back guarantee
We want you to enjoy AgoraChess. If you're not satisfied with your Premium subscription, you can request a full refund within 30 days of your initial purchase. This guarantee applies to your first payment on a new subscription.
How to request a refund
To request a refund, email AgoraLogix LLC support at support@agorachess.com from the email address associated with your account. Include your subscription date and order/receipt reference if available. We typically respond within 2 business days.
Renewals and cancellations
You can cancel your subscription at any time from your account. Cancellation stops future charges and you keep Premium access until the end of the current billing period. Renewal charges (after the initial term) are generally non-refundable; however, if a renewal was processed in error or you didn't use the Service, contact us and we will review your request in good faith.
Processing time
Approved refunds are issued to the original payment method via our payment processor, Stripe. Depending on your bank or card issuer, funds typically appear within 5–10 business days.
Operator
AgoraChess is operated by AgoraLogix LLC. Payments are processed by Stripe, Inc. on our behalf. AgoraLogix LLC is the seller of record for all subscriptions and is responsible for refunds and customer support.